Erika Stubbs, LMT
Founder | Spa Director
Specializes in: Facial Massage | Buccal | Abdominal Therapy
Meet Erika, the owner and lead therapist at Mend. With nearly 15 years of massage experience and a background in medical care, Erika brings both expertise and intuition to every session. Her calm, attentive presence and versatile skill set allow her to customize each treatment to meet your unique needs.
Erika specializes in areas where the body holds deep tension—especially the jaw, face, neck, and abdomen. She’s passionate about supporting clients who experience migraines, TMJ, neck pain, or digestive discomfort. Her approach is gentle yet effective, always centered on your comfort and healing.
At Mend, Erika creates a serene and supportive space where your body can truly relax, release, and restore.
Alexandra Bertsch
Co-Founder | Sustainable Goods Curator
Specializes in: Sustainable Products | Zero-Waste Education
Meet Alexandra, a Cultural Anthropology graduate with a strong focus on wellness and sustainability. After earning her B.A. in 2010, she pursued multiple certifications and traveled the world, studying eco-friendly practices and holistic nutrition. Now, she’s bringing her knowledge and experience back to her native Berkshire County to share with the local community through her work at Mend.
Alexandra curates Mend’s eco-conscious retail with intention—selecting products that reflect the spa’s values of integrity, well-being, and environmental responsibility. She’s passionate about making sustainability feel approachable, beautiful, and rooted in everyday self-care.
Alexandra currently lives in San Diego with her family, where she enjoys sunshine-filled days, exploring local farmer’s markets, and treasure hunting for secondhand fashion—a hobby that blends her love of style with her commitment to conscious living.
Hayley Raynolde
Spa Manager
Specializes in: Mastering all the details
Meet Hayley: Born and raised in Berkshire County, Hayley brings a deep-rooted love for her community to her role as Spa and Retail Manager at Mend. With a strong background in customer service, she has a natural talent for creating welcoming, personalized experiences that leave a lasting impression. Her attention to detail, calm nature, and intuitive approach to guest care make her a trusted and valued presence.
Hayley is passionate about building meaningful connections. She takes pride in fostering an environment where people feel seen, heard, and truly cared for. Whether she’s helping a guest find the perfect product or ensuring the spa runs smoothly behind the scenes, Hayley brings warmth, dedication, and a steady sense of purpose to everything she does.
Her personal commitment to living a thoughtful, sustainable lifestyle is part of what initially drew her to Mend, where she found her values reflected in the spa’s mindful and community-centered approach. Outside of work, Hayley enjoys spending time outdoors with her husband and their two small dogs, catching up with family and friends, and engaging with the Berkshire community she calls home.
Kevin Burnley, LMT
Therapist
Specializes in: Medical Massage | Sports Massage
Meet Kevin – a highly skilled massage therapist with over 25 years of experience and a deep passion for natural healthcare. His journey has been as dynamic as it is dedicated: after serving in the U.S. Navy and working in the hospitality industry, Kevin pursued his calling in bodywork and became a licensed massage therapist through the Dayton School of Medical Massage.
Kevin went on to serve as Lead Therapist and Spa Director at Mercy Healthplex in Cincinnati for 10 years, followed by seven years running his own successful practice, KB Wellness Massage. In 2017, he was voted Best Massage Therapist by the Cincinnati A-List, a recognition that reflects his commitment to excellence and client care.
With more than 30,000 massage sessions performed throughout his career, his approach is informed, intuitive, and results-oriented—ideal for clients managing pain, injury, or high-performance demands.
In recognition of his leadership and dedication to the field, Kevin was elected to the AMTA Massachusetts Board, where he continues to support and advance the massage therapy profession.
Bella Kent, LMT
Therapist
Specializes in: Deep Tissue | Shiatsu
Meet Bella – A lifelong resident of Great Barrington and the daughter of a family deeply rooted in holistic healing traditions, Bella has always been surrounded by the natural rhythms of mind-body wellness. Her own healing journey began in her teens, when chronic pain led her to seek alternatives beyond conventional medicine. Through this personal struggle, she discovered the profound effects of energy work, igniting a passion that would shape her life's work.
Bella studied a variety of healing modalities before graduating from the Center for Natural Wellness in early 2024 with a focus in massage therapy. She is licensed in both Massachusetts and New York and brings a deeply integrative approach to each session. Drawing on Traditional Chinese Medicine meridian theory and chakra balancing, she creates customized treatments that honor the physical, energetic, and emotional bodies.
Bella is also a trained Akashic record reader, herbalist, and tarot reader—modalities she weaves into her work when appropriate to support deeper healing. Outside the treatment room, Bella enjoys spending time with her nieces and nephews and caring for her beloved pug. Her grounded, nurturing presence reflects her deep roots in the Berkshires and her commitment to holistic living.
Ned Torrico, LMT
Therapist
Specializes in: Deep Tissue | Reflexology | Thai | Ayurvedic
Meet Ned –Calm, kind, and highly intuitive, Ned offers a unique blend of therapeutic expertise and compassionate care. With a degree in Kinesiology and a specialization in therapeutic and sports massage, Ned delivers results-driven bodywork tailored to your needs—whether you're recovering from an injury, training hard, or simply need deep, focused relief.
His work has taken him to prestigious events around the world, including elite tennis tournaments, wellness festivals, and even Wimbledon. This high-level experience shows in every session—his touch is confident, precise, and deeply restorative.
What truly sets Ned apart is his passion for helping people reconnect with their bodies. His sessions go beyond relaxation; they’re about realignment, recovery, and rebalancing your nervous system in a safe, supportive space.
In his free time, Ned enjoys spending time with family, getting outdoors with his dog, and staying active through sports like golf, tennis, and hockey. His love of movement and balance carries through every part of his life—and every client session.
If you're looking for a therapist who listens deeply, works intuitively, and delivers meaningful, lasting results—book with Ned today. Your body will thank you.
Serenity Gagliardi, LMT
Therapist
Specializes in: Deep Tissue | Pre-natal | Buccal
Meet Serenity – A lifelong Berkshire County native, Serenity’s path to massage therapy began in one of the most personal ways imaginable: during her recovery from kidney cancer. That healing journey sparked a profound connection to wellness—not just as a means of recovery, but as a way of life. It was through this transformation that Serenity found her calling, embracing massage therapy as both her passion and profession.
With prior experience at a world-class wellness resort and now over a year of practice at Mend, Serenity continues to grow her skills and refine her craft. She brings an intuitive and heart-centered approach to every session—letting the body guide the work. Her treatments are never one-size-fits-all; instead, she listens closely to what your body is asking for in that moment, adjusting her techniques to meet your specific physical and energetic needs. No two sessions are ever alike.
Most recently, she has introduced buccal massage to her offerings—an advanced intraoral technique that relieves deep tension in the facial muscles, encouraging lymphatic drainage, sculpting, and profound release from the inside out.
Each session with Serenity is more than a massage—it’s a restorative journey inward. Her work is grounded, intentional, and deeply supportive, helping you reconnect with your body and return to your center.
Melissa Andrus, LMT
Therapist
Specializes in: Intuitive Massage | Sound Healing
Meet Melissa – Melissa’s journey into massage therapy began early, during a high school internship at the legendary Canyon Ranch in the Berkshires. Captivated by the profound, multidimensional impact of bodywork, she pursued her calling without hesitation, graduating from the Helma Institute of Massage Therapy in Saddle Brook, NJ, just two years later.
Now with over 25 years of hands-on experience, Melissa remains endlessly inspired by the human body and its remarkable capacity for healing. Her work is informed by a deep curiosity and a commitment to lifelong learning—most recently through her pursuit of certification in sound healing, which she looks forward to weaving into her sessions.
Melissa’s approach is rooted in deep listening—not just to what her clients say, but to what their bodies communicate. Each session is intentionally crafted to meet the unique physical, emotional, and energetic needs of the individual in her care. Her goal is to guide clients toward a state of deep relaxation and heightened self-awareness—creating a therapeutic experience that lingers long after they leave the table.
Rebecca Bubriski, LMT
Therapist
Specializes in: Deep Tissue | Cupping | Myofascial
Meet Rebecca -Rebecca graduated with honors from massage school in 2009 and has continued to deepen her practice through ongoing education and hands-on experience ever since.
Her career has taken her through a wide range of healing environments—from wellness centers and acupuncture clinics to spas and yoga studios—where she’s supported clients dealing with everything from chronic pain and injuries to stress and energetic imbalances. These diverse settings have allowed Rebecca to develop a highly adaptable and intuitive approach to bodywork.
She has studied sports kinesiology, Shiatsu, Reiki, myofascial release, and the Trager approach, and often incorporates techniques like cupping, hot stone therapy, and the Graston technique into her sessions. Her work is both therapeutic and deeply restorative, rooted in real-life experience and a sincere passion for healing.
Rebecca’s journey into massage began with her own struggle with chronic pain in the late '90s. Experiencing firsthand the powerful impact of bodywork, she felt called to offer that same healing to others. Her sessions are known for being both transformative and grounding, blending clinical knowledge with compassionate care.
Outside the treatment room, Rebecca is a mother, a lifelong learner, and a dedicated community member. Whether volunteering in wellness spaces, spending time in nature, or tending to her own healing, she embraces the belief that “we are all in some stage of transformation—it’s helpful to have a guide.”
Angela Kline, LMT
Therapist